Customer Service Center
General Enquiry: firstname.lastname@example.org
All the sd16,SD, MSD and YOSD shoes are made in Volks doll size, we are not responsible for any sizing problem for other brand’s doll
Compatible : Volks SD10/13
Length : 7.4cm
Widest point : 3.3cm
Height : 6.4cm
We ship all orders with EMS to worldwide. The shipping usually takes 5-20 days to arrive, depending on your location.
In stock items are shipped within 7 business days.
Pre-order items are shipped within 21 business days.
Please check the details size of the item in its scription, we are not responsible for returning / exchange for items ordered in wrong size
Refund is only available for defective items. Please contact us by email if you found any defective items, we will exchange or refund that item to you and the shipping fee occurred will be covered by us.
If the item was damaged on the way of delivery, please contact us and refund will be arranged under the EMS compensation policy.
Refund can only be made to the same account that you paid with.
We are no responsible for any issue with customs charge.
Product questions and answers